Easy Logger – FAQ’s

Easy Logger – FAQ’s

If Tracking mobile phone usage is the mission, the Easy Logger makes it simple and easy. Browse through the questions below to learn more or email us at [email protected].

Compatibility

Why do I need the Easy Logger

The Easy logger is simply the easiest cell phone monitoring tool available, if you have a need to monitor cell phone usage this tool is an excellent option for you. The Easy logger free is being used by 250000+ users to keep a tab on calls and texts.

Can I get reports daily?

Yes the Easy logger can be configured to send you cell phone activity reports to your email.

How do I install the Easy Logger

Easy logger can be downloaded or the installation link can be sent via a text message to your phone, install from from https://logger.mobi/how-to-track-phone-calls/

How much space does the Easy Logger need

The Easy logger needs less than 10 mega bytes on the device.

Which Smart phones are supported by the Easy logger?

The Easy logger can be installed on all Android smart phones with an Android version of over 2.3.

How much internet bandwidth is used

The software needs less than 3 mega bytes of data activity per day with constant location monitoring enabled.

My easy logger does not send out emails

Check phone internet connectivity, the phone should be online and background data activities must be enabled.

I do not have internet on my phone, can I use Easy Logger?

No, Easy logger requires an active internet connection at all times.

How do I see the phone location live?

Login to your Easy Logger console at http://account.logger.mobi.

How can I see the location where a text message was received?

Review the email log or access your Easy logger cloud console at https://account.logger.mobi

My phone is a low end phone, can I still install the app?

Absolutely, the Easy logger app needs very little in terms of CPU or Memory, it can be used on almost any configuration phone. Many $50 phones run the Easy logger very effectively.

I am using a language that’s not a flavor of English

Thats not a problem at all, the app has been tested with over 50 popular languages. If you notice problems email us at [email protected] We aspire to make the app work on all languages and welcome translation assistance from our users.

What are Unknown numbers?

Unknown numbers in the logs can point to one of several things, these can be texts from short codes, texts that have not been sent and remain in draft, calls from hidden numbers or simply numbers dialed by applications to communicate with the telephone network. These are almost never real people and some records may be device manufacturer specific.

Usage

Can I use the Easy logger in my application?

Yes the Easy logger API can be used to connect into the software database. Contact us at [email protected] for the SDK.

What if I do not like the software?

If you made a purchase and wish to uninstall within 30 days you qualify for a no questions asked refund. We love adding features to the software do email at [email protected] if you need a new feature added.

If you are using the Easy logger free you can directly delete the app from Play store -> My apps.

How can I install the Easy logger on a remote phone?

You can only install the Easy logger if you have physical access to the device.

Can I use the Easy Logger outside the United States?

Yes the Easy logger can be used anywhere in the world. However in some countries regulations may restrict phone monitoring.

Why is the Easy logger not working on my phone?

You may be using a version of Android that is below 2.3 or your internet connection may be off, contact us for support at [email protected]

How can I recover my password?

Open the app on the phone or the web console at https://account.logger.mobi/ Click the forgot password option and enter your email address, you willl receive an email with password reset steps.

How is the Easy logger better than the competition

The Easy logger is simpler, easier to use and more powerful. We do not claim to be better than the rest, we are simply trying to offer an easy alternative for tracking an Android smart phone. The ability to track the location where a certain phone call was made / received or text message sent /received is unique to the Easy logger.

Somebody installed the Easy logger on my phone illegally.

We vehemently condone any illegal use of the app, please contact authorities and we will cooperate fully. Email at [email protected]

How can I improve location tracking accuracy?

The Easy logger depends on the google location services for accurate location tracking, Google location tracking is best used with either the GPS on or with WiFi on which improves location accuracy significantly. Please check if WiFi is enabled on the phone and Settings > Location is set to high accuracy mode.

How do I know if the Easy logger has been removed?

You will receive an email alert if the Easy logger is removed.

Sometimes the location is stale, why?

Location updates stop if internet connectivity fails, rest assumed that the location continues to be logged and it would be synced with our servers when internet connectivity is available again.

What are Unknown numbers?

Unknown numbers in the logs can point to one of several things, these can be texts from short codes, texts that have not been sent and remain in draft, calls from hidden numbers or simply numbers dialed by applications to communicate with the telephone network. These are almost never real people and some records may be device manufacturer specific.

Geo fencing is not working for me

Please ensure location tracking is enabled from Settings > Location.

If location tracking is enabled ensure you have the latest version installed. Get the latest version here https://logger.mobi/how-to-track-phone-calls/

Installation

How can I see the location where a phone call was received?

Review the email log or access your Easy logger cloud console at https://account.logger.mobi/

How frequently is the location coordinates updated?

Between 2- 5 minutes depending on the internet and GPS availability

How do you track location if GPS is off?

We use mobile reception to compute an approximate location of the device if GPS is unavailable.

I see messages on the report that seem to be absent on the phone

Deleted messages will not be visible on the phone but the Easy logger still shows them on the report.

How can I get deleted phone calls and messages?

The Easy logger automatically logs deleted messages and phone logs. You see these on the email reports and the cloud control panel.

Why is there a charge for the Easy Logger Pro?

The cost covers the continous upgrades of the application, the professional hosting systems that keeps the system accurate and support.

Who controls the data collected?

The data collected is saved in an encrypted format on the Cloud. Direct access to data in bulk is not possible due to the design of the system.

How is my data kept private?

Your password controls sole access to the data, plus the data is never connected to the phone number, it is always connected to the device name you enter.

Can I use the data in my software to do further computations?

Yes you can export data from the Cloud control panel and import it into your software. The format of the export can be easily modified in a spreadsheet software as needed.

How do I remove the Easy logger Pro

Enable the app to be visible from the phone by entering your code or making the app visible from the cloud control panel, you can now uninstall the application from Google play store -> My apps. Once uninstalled the application configuration cannot be recovered but the data logged will be available on the cloud control panel.

Can I transfer ownership of the Easy logger app?

For privacy reasons the application cannot be transferred, it must be deleted and a new licence installed.

How many devices can I have on my account

There is no limit on the number of devices you can associate with your account.

How do I remove the Easy logger free app

Go into Google play, click my apps. Click Easy Logger and uninstall.

How do I cancel my subscription.

Click on the subscription id on the email from paypal and click cancel subscription, your subscription ends at the completion of your bill cycle.

How long does it take for the location to show online?

It may take upto an hour after the Easy logger is installed for the location to show on the online control panel. If the device is stationary it may take longer.

My phone is a low end phone, can I still install the app?

Absolutely, the Easy logger app needs very little in terms of CPU or Memory, it can be used on almost any configuration phone. Many $50 phones run the Easy logger very effectively.

Configuration

How can I turn on location access for Easy logger?

The Easy logger app is effective at tracking a phones location, there are however some settings that need to be done on the phone to ensure the Easy logger gets the phones location to report.

Open the Settings app.
Touch Location.
Make sure “Location” is turned on.
Ensure the mode is high accuracy

How can I ensure Application logs are accurately reported

Application logging is part of the Easy logger pro product, we log usage of all the apps and report on the time spent with each app. This requires access setting on the device, steps below.

Phone Settings
Security
Apps with usage access
Easy Logger > Toggle On

How can I change settings for the app?

You can change settings on the app or on your online console at https://account.logger.mobi

How can I access logs?

You can access logs on your email or via the online control panel at https://account.logger.mobi

How does the location accuracy option work?

The location accuracy option lets you filter results on the map depending on the accuracy of the location logs, often location logs may not be accurate due to weak GPS signals or no connectivity, you can use the location accuracy option to only see accurate logs when you need to be sure about the results.

How can I configure my phone to show me accurate travelling speed?

Enabling location access from Settings > Location and keeping the accuracy to high will deliver the phone travelling speed to Easy logger when a clear GPS signal is available. If you need a strong location lock and do not mind using a little extra battery switch the location timeout to 1 Real time tracking.

Why does the Easy logger show a notification in the tasks?

This is to ensure user privacy is protected for the Google Play version of the Easy logger. Easy logger Pro does not show this notification, download it from https://logger.mobi/how-to-track-phone-calls/

Why does my device stop logging on reboot?

Some devices from vendors like Mi have additional security settings that do not allow apps from coming online again after reboot. There is an easy fix to this.

Open security app (NOT settings)
Open permissions
Open autostart
Toggle on – Easy logger

This will ensure the app starts accurately when the device is rebooted.

Easy logger keeps getting disabled

Some phone manufactures automatically disable background apps. The fix below will avoid this.

Phone Manager App > Touch to Optimise > Too many apps in memory cleanup white list > Tap to Prohibit button >> Enable Easy Logger / GBA location (Easy logger invisible).

How do I set up Geo fencing

Upgrade to the latest version of the Easy logger Pro app using the link below.

How It Works – Easy Logger

Click on view more on the Geo-fencing widget. Adjust the circle on the map to create the geofence.

Anytime the device enters or exits the geofence an email alert will be sent out to your email.

Cancellation and Refunds

How can I cancel my subscription

Login at https://account.logger.mobi, click on the device to be canceled. Click on settings and use the Cancel subscription option to cancel.

Once canceled your device would revert back to Easy logger free at the end of the subscription cycle.

I could not use the app, can I get a refund?

We have a no questions asked 30-day refund policy, please write to us with your device name at [email protected] We usually refund in minutes!

If you need assistance with technical issues or need installation assistance please email us at [email protected]

I would like to remove the app completely

Simply open the device, go into Settings > Applications, select Easy logger or GBA location and click uninstall.