If tracking mobile phone usage is the mission, Easy Logger makes it simple and easy. Browse through the questions below to learn more or email us at [email protected].
Compatibility
The Easy logger is simply the easiest cell phone monitoring tool available, if you have a need to monitor cell phone usage this tool is an excellent option for you. The Easy logger free is being used by 250000+ users to keep a track on calls and texts.
Yes the Easy logger can be configured to send you cell phone activity reports to your email.
Easy logger can be downloaded or the installation link can be sent via a text message to your phone, install from https://logger.mobi/how-to-track-phone-calls/
The Easy Logger app needs less than 10 mega bytes on the device.
The Easy Logger app can be installed on all Android smart phones with an Android version of over 4.0.
The software needs less than 3 mega bytes of data activity per day with constant location monitoring enabled.
Check phone internet connectivity. The phone should be online and background data activities must be enabled.
No. Easy Logger requires an active internet connection at all times.
Login to your Easy Logger console at https://account.logger.mobi
Review the email log or access your Easy Logger cloud console at https://account.logger.mobi.
Absolutely! The Easy Logger app needs very little in terms of CPU or Memory. It can be used on almost any phone configuration. Many $50 phones run the Easy Logger very effectively.
That's not a problem at all. The app has been tested with over 50 popular languages. If you notice problems, email us at [email protected]. We aspire to make the app work with all languages and welcome translation assistance from our users.
The Easy Logger app works worldwide and in over 100 languages. Users in 97 countries use the app today.
Usage
Yes. The Easy logger API can be used to connect to the software database. Contact us at [email protected] for the SDK.
If you made a purchase and wish to uninstall within 30 days, you qualify for a no questions asked refund. We love adding features to the software, so email us at [email protected] if you need a new feature added.
If you are using the Easy Logger free subscription you can directly uninstall the app from the target phone.
You can only install the Easy Logger app if you have physical access to the device.
Yes. Easy Logger can be used anywhere in the world. However, in some countries regulations may restrict phone monitoring.
You may be using a version of Android that is below 4.0 or your internet connection may be off. Contact us for support at [email protected]
Open the app on the phone or the web console at https://account.logger.mobi/ Click the "forgot password" option and enter your email address. You will receive an email with password reset steps.
The Easy Logger app is more simple and easier to use and more powerful. We do not claim to be better than the rest. We are simply trying to offer an easy alternative for tracking an Android smart phone. The ability to track the location where a certain phone call was made / received or text message sent /received is unique to the Easy Logger app.
We vehemently condone any illegal use of the app. Please contact authorities and we will cooperate fully. Email us at [email protected].
The Easy Logger app depends on Google location services for accurate location tracking. Google location tracking is best used with either the GPS or with WiFi on which improves location accuracy significantly. Please check if WiFi is enabled on the phone and Settings - Location is set to high accuracy mode.
You will receive an email alert if the Easy Logger app is removed.
Location updates stop if internet connectivity fails. Rest assured that the location continues to be logged and it will be synced with our servers when internet connectivity is available again.
Unknown numbers in the logs can point to one of several things. These can be texts from short codes, texts that have not been sent and remain in draft, calls from hidden numbers or simply numbers dialed by applications to communicate with the telephone network. These are almost never real people and some records may be device manufacturer specific.
This means that the application usage time will not log and logs will not be displayed in the App Usage Log widget.
Please enable application usage on the target device using the steps below.
Go to:
Phone Settings - Security - Apps with usage access - Easy Logger - Toggle On
Fall detection detects a fall of the device using the information collected by your mobile sensors (such as the accelerometer) and sends an alert to the reporting email when a fall is detected.
The Inactivity tracker shows the idle time of the device and sends you an email alert according to the configurable interval of inactivity.
The app will send an alert for both the slots when the SIM card is changed.
No. You can’t uninstall Easy Logger remotely. You need physical access to the phone to uninstall the app.
The app uses the phone's gyroscope to detect movements. If the phone has been left alone without any movement at all for an extended period of time, the app sends out an alert.
A 'location only access' password gives the user access to only the location information. You can set this up by using the profile edit option on the top right.
A "SIM change alert" notification is a feature that protects your phone from theft or anonymous use. The app sends an alert if the SIM card is changed on the target device.
Installation
Review the email log or access your Easy Logger cloud console at https://account.logger.mobi/
Between 2- 5 minutes depending on the internet and GPS availability.
We use mobile reception to compute an approximate location of the device if GPS is unavailable.
Deleted messages will not be visible on the phone but the Easy Logger still shows them on the report.
The Easy Logger app automatically logs deleted messages and phone logs. You see these in the email reports and the cloud control panel.
The cost covers the continuous upgrades of the application and the professional hosting systems that keep the system accurate and supported.
The data collected is saved in an encrypted format on the Cloud. Direct access to data in bulk is not possible due to the design of the system.
Your password controls sole access to the data, plus the data is never connected to the phone number. It is always connected to the device name you enter.
Yes. You can export data from the Cloud control panel and import it into your software. The format of the export can be easily modified in a spreadsheet software as needed.
Enable the app to be visible from the phone by entering your code or making the app visible from the cloud control panel. You can now uninstall the app by either dragging the app to the bin or clicking the uninstall option. Once uninstalled, the application configuration cannot be recovered but the data logged will be available on the cloud control panel.
For privacy reasons the application cannot be transferred. It must be deleted and a new license installed.
There is no limit on the number of devices you can associate with your account.
Simply uninstall the app from your phone.
Click on the subscription id in the email from paypal and click cancel subscription. Your subscription ends at the completion of your bill cycle.
It may take up to an hour after the Easy Logger is installed for the location to show in the online control panel. If the device is stationary it may take longer.
Absolutely! The Easy Logger app needs very little in terms of CPU or Memory. It can be used on almost any phone configuration. Many $50 phones run Easy Logger very effectively.
Simply install Easy Logger on any phone that you wish to monitor. When the registration screen appears, enter the same email address and password that you used to create your first account, and save settings. It will be automatically linked to your account.
You can view all devices linked to your account directly from your console at https://account.logger.mobi
Easy Logger works via an app installed on the target phone, not with a phone number. You should have the Easy Logger app installed on the device that needs to be monitored.
You can get a download link on the target device by simply entering the phone number at https://logger.mobi/how-to-track-phone-calls/
Licenses are device specific. One license will work on one device.
Please download & install the latest version of Easy Logger using the link below on the target device.
https://logger.mobi/how-to-track-phone-calls/
Please be sure to uninstall the previous version before installing the latest version.
Configuration
The Easy Logger app is effective at tracking a phone's location. There are, however,some settings that need to be done on the phone to ensure that Easy Logger recieves the phone's location to report.
Open the Settings app.
Touch Location.
Make sure “Location” is turned on.
Ensure the mode is high accuracy
Application logging is part of the Easy Logger pro product. We log usage of all the apps and report on the time spent with each app. This requires access setting on the device. Steps below.
Phone Settings - Security - Apps with usage access - Easy Logger - Toggle On
You can change settings in the app or on your online console at https://account.logger.mobi
You can access logs on your email or via the online control panel at https://account.logger.mobi
The location accuracy option lets you filter results on the map depending on the accuracy of the location logs. Often, location logs may not be accurate due to weak GPS signals or no connectivity. You can use the location accuracy option to only see accurate logs when you need to be sure about the results.
Enabling location access from Settings - Location and keeping the accuracy set to high will deliver the phone traveling speed to Easy Logger when a clear GPS signal is available. If you need a strong location lock and do not mind using a little extra battery switch the location timeout to 1 Real time tracking.
Some devices from vendors like Mi have additional security settings that do not allow apps to come online again after reboot. There is an easy fix to this.
Open security app (NOT settings)
Open permissions
Open autostart
Toggle on – Easy logger
This will ensure the app starts accurately when the device is rebooted.
Upgrade to the latest version of the Easy Logger Pro app using the link below.
Click on view more on the Geo-fencing widget. Adjust the circle on the map to create the geofence.
Anytime the device enters or exits the geofence an email alert will be sent out to your email.
Please login into the app and update the time in ‘Send log report time’. Also, if you are using the Easy Logger Pro, you can change the time on the online console at https://account.logger.mobi
Please follow these steps:
1) Login at https://account.logger.mobi
2) Click on the device that you want to change Geo Fencing settings for
3) Click on the Geo fence log and use drag and drop to change the Geo-fence
4) Alternatively, you can also find an address in the search bar to change the Geo-fence
No. Each device needs a separate license. However, you can include any number of devices in a single account.
Please follow these steps:
1) Login at https://account.logger.mobi
2) Click on the device that you want to change Battery Alert settings for
3) Click on the Alert log and then on Alert Configuration settings
4) Select battery level as you want and click on the Save button.
One circle is supported in Geo-fence. Alerts are sent out for both entry and exit.
Simply click 'allow' on the browser-based notifications pop-up when you log in. You will then receive notifications for logs.
Please follow the steps to disable the browser-based notifications for the Google Chrome browser;
Go to browser settings - Advanced - Content settings - Notifications - Remove Easy Logger website from the allow tab
Please follow the steps to disable the browser-based notifications for the Mozilla browser;
In the top right, click the Menu Icon - Options - Privacy & Security - Permissions - Click setting button for Notifications - Change the Easy Logger website status to block
You need physical access to the phone to disable the SOS alert. Please open the app on the target device, login with your account and turn off the SOS alert to request help.
Please login to your web console at https://account.logger.mobi and filter to see the logs. You can view the logs from yesterday, past 7 days, a month or other customized period by using the date range filter.
Please open the app on the phone, login with your Easy Logger account credentials, enable the hide app option and enter the secret code to hide the app.
If you are using the Easy Logger Pro you can hide the app on the online console. Please open the site https://account.logger.mobi, go to the settings screen, click on app visibility from the device setup widget to set this code.
Simply open call dialer and press *Your Secret Code# and press the call button, It will automatically prompt your app.For example, if your code is 12345 then dial *12345# and press the call button.
Open https://account.logger.mobi and login with credentials.
Click on view/change settings on the dashboard.
Select edit option available on App Visibility you will find the secret code there.
For example, if your code is 12345 then dial *12345# and press the call button.
Cancellation and Refunds
Login at https://account.logger.mobi, click on the device to be canceled. Click on settings and use the Cancel subscription option to cancel.
Once canceled your device will revert back to the Easy Logger free version at the end of the subscription cycle.
We have a no questions asked 30-day refund policy. Please write to us with your device name at [email protected]. We usually refund in minutes!
If you need assistance with technical issues or need installation assistance please email us at [email protected].
Simply open the device, go into Settings - Applications, select Easy Logger or GBA location and click uninstall.
For payment related issues, you can contact us at [email protected]
Troubleshooting
Some phone manufactures automatically disable background apps. The fix below will avoid this.
Phone Manager App - Touch to Optimize - Too many apps in memory cleanup white list - Tap to Prohibit button - Enable Easy Logger / GBA location (Easy Logger invisible).
Please ensure location tracking is enabled from Settings - Location.
If location tracking is enabled ensure you have the latest version installed. Get the latest version here https://logger.mobi/how-to-track-phone-calls/
Simply open the app on the target device, click on the “Forgot your password?”.
Use the reset the device option to wipe the configuration clean and restart.
Sometimes emails get delayed due to a spotty internet connection. Please check the internet connection on the target device.
Also, check your Spam folder. Sometimes emails don’t get delivered to the inbox.
Easy Logger works via an app installed on the target phone. You should have physical access to the phone and install the Easy Logger app on the device that needs to be monitored.
The ‘Transfer License’ option will not show unless you install the app on the new phone using the same account.
You can upgrade the app anytime on the phone. visit the URL below and upgrade.
https://logger.mobi/how-to-track-phone-calls/.
Your logs will not be affected. Updates often add a new function or fix compatibility issues with new devices.
Make sure “Location” is turned on for the target device and ensure the mode is set to high accuracy.
If location tracking is enabled ensure you have the latest version installed. Get the latest version here https://logger.mobi/how-to-track-phone-calls/
The password reset link has been set to expire in 1 hour.
Go to https://account.logger.mobi/forgotpassword and enter your registered email address to reset the password. Please reset the password within an hour of getting the email.